Caring for Carers: Tiggo Care is a Supportive Care Company

Chris Williams
April 1, 2024

Whether you’re an experienced carer or you’re looking to start your career, deciding which care company to choose can be a big decision.

At Tiggo Care, we’re proud to say that we’re a supportive care company to work for. We care about our carers, and we want to make sure that we make it easy for them to do their job well. We’re a caring organisation – not just for our clients, but for our staff team as well.

In this article, we’ll explain a few of the things we do for our team that set us apart from some other employers.

A care company that pays the Real London Living Wage 

We know that care isn’t always a high-paying job. However, we also know that living in London is expensive. And, as a London-based care company, we need to recruit great care assistants locally, and make sure that they’re well-compensated enough to want to stay with us. 

That’s why all of our employees receive the London Living Wage, as a minimum.

The Living Wage is an hourly wage. It’s higher than the National Minimum Wage – it’s calculated to be the amount that someone would need to afford the essentials and save some money. And we all know that everything, from rent to meals out to transport, costs more in London. Therefore, the London Living Wage is higher, to reflect the higher costs of living in the capital.

Paying for travel 

Travelling around London isn’t cheap. Whether you’re driving or taking public transport, the costs can add up. Some care companies don’t reimburse their care workers for these costs.

At Tiggo Care, we pay for travel between care visits. We know that our home care clients might live some distance from each other, and it’s in everyone’s best interests for you to arrive at their homes in a good state of mind – not worried about how you can afford to get there.

Like most employers, we won’t pay for travel to and from your home.

Paying for training

At Tiggo Care, we pay for any online or offline training you need as part of your role. Even if you’ve worked in care before, you’ll still follow our training programme.

We want to make sure that our staff get all the training that they need. Whether it’s training that’s needed by law, or training that our company policy says is mandatory, it’s important for us all that it’s kept up to date.

Having the latest knowledge enables you to provide the best quality care for our clients, and it helps you as well. You’ll feel more confident about doing your job, and, in the case of training such as Moving and Handling, you’ll be at less risk of injury.

And it’s good for us as a home care provider too. We keep records of what training our carers have completed, and these audits help us plan for the future – and provide good evidence for CQC.

Hourly pay for night time care 

Some care providers pay a reduced flat rate for sleeping night care. However, we know that sleep-in roles may still involve a lot of work – you’re on call, and when you do need to work, you’re working just as hard as you would during the day. Because of this, we pay an hourly rate for both sleeping and waking nights. 

A care company that provides you with everything you need for your job

Some home care providers ask their employees to provide their own equipment. The costs of this can add up – and, if money is tight, it can encourage people to cut corners, like reusing disposable PPE.

We want to make sure that you have everything you need to do your job properly.

Free PPE

 We will provide you with all of the personal protective equipment (PPE) you need. Depending on the care you’re providing, this might include:

  • Gloves
  • Apron
  • Mask
  • Eye protection
  • Face shields

By providing you with free PPE, we can make sure that it’s high quality and won’t endanger you or our clients.

Free DBS check

A Disclosure and Barring Service (DBS) check is a way to prove that you don’t have a criminal record.

Whether you work for a care company, the NHS, or as a self-employed personal assistant, it’s a legal requirement to have a DBS check if you’re going to be working closely with vulnerable adults.

We pay for your DBS check before you start working for us. 

Free uniform

At Tiggo Care, our staff wear a uniform. This means that you don’t have to worry about your clothes getting damaged or contaminated while providing personal care, and also helps to show our clients that they can trust you. 

We will provide your uniform for free.

Employee Assistance Programme

Care isn’t always an easy job. It can be both physically and mentally taxing. 

We can’t take away all of your worries, but we want to help as much as we can. That’s why we provide an Employee Assistance Programme (EAP) to help you with your physical and mental health.

Our EAP includes courses that can help you with anything from smoking cessation to meditation.

You can access free counselling immediately through our mobile app. You can discuss any topic, and it’s completely confidential. Your colleagues, managers, and everyone else at Tiggo Care won’t know that you’ve accessed it. Whether you want to talk about something challenging that’s happening at work, a problem in your personal life, or anything else, the counselling service can support you.

Career development

During your career in care, you may find that you’re naturally drawn to some areas of interest, such as dementia care or palliative care. If you’d like to pursue one of those areas further, we’ll support you in pursuing further training.

We have a company culture of continuous improvement. We encourage all our care staff to complete NVQs in Health and Social Care. We’ll help you arrange funding, and give you the time you need to study.

A care company with industry leading technology

Tiggo Care isn’t your average care company.

We know that you’re in this role because you want to provide a fantastic service to clients – not because you love doing paperwork. So, we use industry-leading technology to reduce the amount of time you spend doing admin.

Our care planning and rostering software means that you can complete your paperwork quickly online, and get back to spending time with your clients. 

Team socials

When working for a home care and live-in care provider, it can be easy for carers to feel like they work alone. Especially if your background is working in care homes, it can be an adjustment to get used to providing personal care on your own, or with one other colleague.

At Tiggo Care, we want our employees to feel like they are all part of a team. Caring is a tough job, and having good colleagues to talk to makes a big difference.

We have regular social events in various places around Putney throughout the year, and we throw a great Christmas party!

A supportive care company

We’re a care company that’s great to work for, and we really make a difference in the lives of our clients. And we’re not just saying that! In 2023, we were recognised by as being one of the top home care and live-in care providers in London.

Frequently Asked Questions
How much does Tiggo Care pay carers?

Tiggo Care pays the Real London Living Wage as an absolute minimum for all employees.

Are there any costs to joining Tiggo Care?

When you join Tiggo Care, we will pay for your initial costs, such as a DBS check, uniform, PPE, and training. We’ll also pay for your travel between home care visits, although you’ll need to pay for travel to and from your home.

Will Tiggo Care pay for me to complete an NVQ in Health & Social Care?

We encourage all our staff to complete NVQs in Health and Social Care, and we’ll help you secure funding for it. We’ll make sure you have time to study, too.

Do I need a DBS to join Tiggo Care?

If you are employed as a home care worker, you will need an enhanced DBS check. At Tiggo Care, we’ll arrange this and cover the cost.

Let us be your helping hand

Get in touch with Tiggo Care today to see how we can help you or your loved one.

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